Frequently Asked Questions (FAQs)

How can I place an order?

You can place an order by browsing our cake collection, selecting your desired cake, customizing it (if applicable), adding it to your cart, and completing the checkout process.

Do you offer same-day delivery?

Yes, we offer same-day delivery for select cakes and locations. Please place your order before the cutoff time to ensure same-day service.

Can I choose a specific delivery time?

Yes, you can choose a specific delivery slot during checkout. We also offer fixed-time delivery options for an additional charge.

Do you deliver cakes to all locations in India?

We deliver to most major cities and towns across India. Enter your pin code during checkout to confirm delivery availability in your area.

Are your cakes eggless?

We offer a wide range of eggless cakes. Look for the 'Eggless' option while selecting your cake or use the filter on our website.

What payment options do you accept?

We accept all major credit and debit cards, net banking, UPI, and popular digital wallets. Cash on delivery may be available in select locations.

Can I customize my cake?

Yes, many of our cakes can be customized. You can add a personalized message, choose flavors, or make other modifications depending on the cake.

What is your cancellation or refund policy?

Cancellations and refunds are subject to our policies. If you need to cancel, please do so within the specified timeframe. Refunds will be processed as per our terms and conditions.

What if my cake is damaged during delivery?

We ensure safe packaging and delivery, but if your cake is damaged upon arrival, please contact our support team immediately with pictures. We’ll resolve the issue promptly.

How can I track my order?

Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor your delivery status.

Can I send cakes as a gift?

Absolutely! You can select the 'Gift' option during checkout and add a personalized message. We ensure a seamless gifting experience.

Do you provide midnight delivery?

Yes, we offer midnight delivery services to surprise your loved ones. Choose the 'Midnight Delivery' option during checkout for an additional fee.

Are there any additional charges for delivery?

Delivery charges depend on the location and type of delivery (standard, express, or midnight). The exact fee will be displayed during checkout.

How fresh are your cakes?

Our cakes are freshly baked on order to ensure maximum freshness and quality.

How can I contact customer support?

You can reach us via email, phone, or live chat. Visit the 'Contact Us' section on our website for details.